Terms & Conditions

1 Introduction

Thank you for choosing to stay at Willow Barn. We look forward to meeting you and hope you will enjoy your stay. By making this booking you have entered into a legally binding contract with us to which these terms and conditions apply.

2 Price

The price of the accommodation includes:

  • Electricity / Heating
  • Water/ hot water
  • Wifi
  • Bed linen / tea towels (we only use 100% cotton)
  • Firewood (first basket is included – subsequent baskets charged at £5 each)

3 Cancellation

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it. Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

4 Non-Availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

5 Arrival

Willow Barn will be available to you from 4:00pm on the day of arrival. A map and directions are available on the website (the postcode is CA11 0LT for those using sat nav).

It would be useful to know your expected time of arrival.

6 Departure

Please leave the accommodation by 10:00am on the day of departure, unless otherwise arranged.

Please try to leave the accommodation as tidy as possible and please ensure that no dirty washing up is left as the cleaners don’t have time to do the dishes as well as clean.

If you have made use of any further service for which payment has not been made during your holiday, such service is payable on departure.

7 Children

Due to the open plan layout and height of the space, the property is not suitable for young children (under 12 years of age).

8 Pets

Due to the open plan layout the property is not suitable for pets.

9 Smoking

Smoking is not permitted inside the building.

10 Damages & Repairs

You are liable for any breakages or damages, which occur to the property or its contents during the length of your stay.  We kindly ask that you report any damages or breakages as they occur, failure to do so may result in an additional charge of £50. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

11 Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

12 Law

This contract shall be governed by and construed under English Law and any disputes arising between us shall be subject to the non exclusive jurisdiction of the English Courts.

13 Data

Any data collected during the course of this booking may be kept on computer.

Last Updated 2nd January 2019